However, almost exactly a year after we bought it, the (3rd tier) silverware rack that we thought was so neat, broke and fell out. Then at Christmas time 2013, the latch on the soap dispenser broke and it would no longer stay closed, which meant the soap did not dissolve at the right time for the dishes to get clean. In January 2014, a pan got against the rinse agent stopper during the wash cycle and melted the stopper enough that it no longer holds rinse agent. Then in February 2014 the front started separating and no matter how we put it back together the screws strip out and it separates!
When I contacted Kitchen Aid the customer service representative said this was not typical, but it only had a year warranty. His only advice was to let the parent company which turns out to be Whirlpool know about the problem. He also suggested than an extra extended warranty may have been a good option at purchase. Of course, I am on the phone thinking, "I shouldn't NEED an extended warranty!" We do not plan to buy a KitchenAid when we replace this "new" KitchenAid dishwasher...and I am very leery of Whirlpool now too.
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| The broken third tier flatware track. |
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| The separating front panel with stripped screw. |
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| The broken soap dispenser and melted rinse agent stopper that now leaks. |
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